We know many of our valued customers are assessing the impact and the disruptions caused by the COVID-19 coronavirus. We are prayerful for everyone affected by COVID-19 and we are steadfast in serving critical infrastructure and essential businesses.
As a critical supply-chain partner to essential industry, we are open and supporting our customers through this crisis with their industrial and safety needs. Indiana Governor Eric Holcomb issued a ‘stay-at-home’ order exempting essential businesses in response to COVID-19. This order classifies BLACK as an “essential business”.
We want to inform you of the efforts we are taking to continue to serve you today and in the future. One of our core values is “Be Dependable”. We are dependably serving our clients without interruption but adjusting to the current environment. We are assessing supply chain challenges and we are reacting accordingly.
Our leadership team is communicating frequently as conditions and information change. We are communicating with our team-at-large in an effort to promote their health and safety and we are mindful of our importance in the supply chain.
We can communicate and process orders from any location. Our critical technology and systems are based on highly secure, geographically diverse and the latest 2nd generation cloud infrastructure. This transition was completed in 2019 for maximum availability, resilience, security and scalability. We do not expect any disruption to our technology due to the COVID-19 virus.
In order to be responsible citizens, we have taken immediate action in response to the outbreak. Some of those specific actions are:
- Following physical distancing guidelines
- New enhanced cleaning and safety protocols
- Encourage and support WFH (work from home) where possible
- Modified delivery, will call and counter procedures
- Non-essential meetings either canceled or managed remotely
- Essential meetings managed via video or teleconference when possible
BLACK Industrial & Safety Supply is available and actively serving our customers. Please do not hesitate to reach out to your representative with questions or concerns. We are pleased to say that our team is doing a terrific job in trying to mitigate the impact from COVID-19 and our ability to supply you with the products you need. I am personally very thankful for this team.
The safety of our employees and clients is our top priority. Please know that we appreciate your continued support of BLACK Industrial & Safety Supply.
We are praying for health and safety to you, your family and the rest of the world.